# Guides

Follow these steps to connect Instagram Messenger to erxes successfully:

01. **Go to Settings**.  
02. Navigate to **Integration**.  
03. Select **Instagram Messenger** and click **+Add**.  
04. Click **Continue with Instagram** and log in using the **Admin** account of the Instagram business account you want to connect.

> **Important:**  
   - The account must have **Admin** rights to successfully connect.  
   - Changing the password of the connected Admin account will break the connection.  
   - It is recommended to use a **non-personal, unused Admin account** to avoid any connection issues.

05. Click **Next**.  
06. Click **Select** next to your Instagram business account name. Ensure that it is **Selected**.  
07. In the **Integration Name** field, enter: \[Insta messenger\] Instagram Business Account Name.  
08. Select the **Brand** section.  
   - If not available, click **Create Brand**, then select it.  
09. Select the **Channel** section.  
   - If not available, click **Create Channel**, then select it.  
10. Click **Save** to save the settings.

### **Test the Integration**

1. Open the **Instagram business account's messenger** and send a chat.  
2. Go to **Team Inbox** in erxes.  
3. Check if the message appears in the conversation section.  
4. In the **To send your message** section, type your response and check if it is successfully sent to the customer on Instagram.

### **Troubleshooting (If Instagram Message is not Arriving in TeamInbox)**

#### 1\. **Check if the Team member is part of the Channel**
- Go to **Settings → Channel**
- Ensure your **erxes account** is listed under **Members**.

#### 2\. **Check if Channel is selected in Instagram Messenger integration**
- Go to **Settings → Integration**
- Click on **Instagram Messenger**
- Click **Edit** and make sure the **Channel** is selected.

#### 3\. **Recheck the Instagram connection**
- Go to **Settings → Integration**
- Click **+Add** under **Instagram Messenger**
- Click **Next**
- Click **Select** next to the Instagram business account name.  
  - If **Select** is available, consider the connection missing and select the **Integration name**, **Brand**, and **Channel** again to save.  
  - If you cannot select, assume the connection is successful and try other methods or contact **erxes Support** for help.

This should help you ensure that Instagram Messenger is correctly connected and functioning in your **Team Inbox**.

**Illustrated instructions** :

01. **Go to Settings** .

02. Go to **Integration .**

03. Select **Instagram Messenger** and click **+Add .**

04. **Click Continue with Instagram and log in as the "Admin" account** of the Instagram business account you want to connect.
   - **Note** : If the account is not an "Admin" account, the connection will not be successful, and the "Admin" account that has been connected cannot change its Instagram password. The connection will be disconnected every time it is changed. Therefore, Erxis recommends that you create an account that is not used by the "Admin" account and connect it.
   - If the "Admin" account's **"Admin" rights** are revoked, the connection will be lost. Only the "Admin" account will be able to reconnect properly, so it is necessary to select the correct "Admin" account.

05. Click the **Next button.**

06. Click **Select** next to the Instagram business account name .
   - **It must be Selected** .

07. **In the Integration Name** field, enter **\[Insta messenger\] as the Instagram business account name .**
08. **Select the Brand** section. (If you haven't created one, you can create one by clicking **Create Brand and selecting it).**
09. **Select the Channel** section. (If you haven't created one, you can create one by clicking **Create Channel and selecting it).**
10. **Click the Save** button to save the settings.

**Test and check:**

1. Chat on the Instagram business account's messenger.

2. Go to the **erxes Team Inbox window.**

3. The post you wrote will be successful if it enters this section.
4. In the "To send your message" section, type your response to the conversation and check if it reaches the user's post on the other side.

**If Instagram Messenger is not coming to TeamInbox, here are some things to check:**

**Check if the erxes account you are checking is included in the channel:**
1. **Go to Settings** .

2. **Go to Channel** .

3. **Check if your information is in the Member** section (erxes Account name).

**Check if Channel is selected in Instagram connection:**
1. **Go to Settings** .

2. **Go to Integration** .

3. Click on **Instagram Messenger .**

4. Click the **Edit button and make sure Channel is selected.**

**Recheck your Instagram connection:**
1. **Go to Settings** .
2. **Go to Integration** .
3. **Click +Add in the Instagram Messenger** section .
4. Click the **Next button.**
5. Click **Select** next to the Instagram business account name .
   - **If Select is available** , consider the connection missing and select **Integration name** , **Brand** , and **Channel** again to save.  
   - **If you are unable to select** , please assume the connection was successful and try other methods again, or contact our support team for assistance.